Refund & Return Policy
Effective Date: August 1, 2026 | Last Updated: August 2026
At FashionKart, we want you to love every piece of clothing you buy from us. We understand that buying clothes online can sometimes be tricky — the fit might not be perfect, the colour might look different in person, or you might simply change your mind. That's why we've created a fair, transparent, and customer-friendly Refund & Return Policy to make sure you can shop with confidence.
This Refund & Return Policy ("Policy") outlines the terms and conditions under which you can return products, request refunds, exchange sizes, or get replacements. Please read this Policy carefully before making a purchase.
By placing an order on our website (www.fashionkart.store), you acknowledge that you have read, understood, and agree to be bound by this Policy.
This Policy should be read in conjunction with our Terms & Conditions and Privacy Policy.
Products Covered
This Policy covers all products sold on our website, including but not limited to:
Clothing & Apparel
T-shirts, shirts, tops, blouses, tunics, dresses, kurtas, kurtis, salwar suits, churidars, lehenga choli, sarees, dupattas, jeans, trousers, pants, palazzos, culottes, shorts, skirts, capris, leggings, jeggings, tights, jackets, blazers, coats, shrugs, sweaters, sweatshirts, hoodies, cardigans, track pants, joggers, activewear, suits, formal wear, ethnic wear, kids' clothing.
Innerwear & Loungewear
Vests, briefs, boxers, trunks, bras, panties, camisoles, slips, thermal wear, nightwear, pyjamas, night suits, robes, loungewear, sleep shorts.
Fashion Accessories
Scarves, stoles, mufflers, shawls, belts, ties, bow ties, pocket squares, caps, hats, beanies, socks, gloves, handkerchiefs, fashion jewelry, bags, wallets, clutches, footwear, sunglasses, watches.
Return Window & Eligibility
Standard Return Window
| Reason for Return | Return Window |
|---|---|
| Defective Product (manufacturing defect) | 7 days from date of delivery |
| Damaged Product (transit damage) | 48 hours from date of delivery |
| Wrong Product Received | 7 days from date of delivery |
| Wrong Size Received (shipped by us) | 7 days from date of delivery |
| Wrong Colour/Variant Received | 7 days from date of delivery |
| Missing Items from Order | 48 hours from date of delivery |
| Product Significantly Not as Described | 7 days from date of delivery |
| Size Doesn't Fit (exchange request) | 7 days from date of delivery |
| Change of Mind / No Longer Needed | 7 days from date of delivery |
The return window begins from the date the product is delivered to you as confirmed by the courier partner's tracking system.
Conditions for Eligibility
To be eligible for a return, refund, exchange, or replacement, ALL of the following conditions must be met:
The return/refund/exchange request must be raised within the applicable return window as specified above.
The garment/product must be completely unused, unworn, unwashed, unaltered, and unironed — in its original condition exactly as received.
The product must be returned with all original tags, labels, brand tags, price tags, and barcode stickers attached and intact. Products with tags removed, cut, or tampered with will NOT be accepted for return.
Original packaging (poly bag, box, garment bag, etc.) and all accessories, components, and freebies must be included.
You must provide valid proof of purchase (Order ID, order confirmation email, or invoice).
For defective, damaged, or wrong product claims, you must provide clear photographic and/or video evidence at the time of raising the request.
Trying On Garments
We understand that you may need to try on a garment briefly to check the fit. This is acceptable, provided that:
You try on the garment over your undergarments (not directly on bare skin).
You handle the garment carefully — do not stretch, pull, or force a garment that doesn't fit.
You try on the garment in a clean, dry environment.
You do not wear the garment outside, to events, or for extended periods.
The garment remains free from makeup, deodorant, perfume, body odour, sweat, stains, pet hair, and any other marks.
All tags remain attached during and after trying on.
Important: A garment that shows any signs of being worn beyond a brief trial (e.g., deodorant marks, stretched neckline, creased armpits, body odour, makeup on collar/neckline, lint/pilling from wear) will be rejected during inspection.
Change of Mind / No Longer Needed Returns
The return request is raised within 7 days of delivery.
The product is completely unused, unworn, unwashed, unaltered, with ALL original tags, labels, and packaging intact.
The product does NOT fall under the "Non-Returnable Items" category.
Return shipping costs for change-of-mind returns will be borne by the customer.
A restocking fee of up to 15% of the product price may be deducted from the refund amount.
Note: Products that have been tried on and show any sign of use (even minor) are NOT eligible for change-of-mind returns.
Non-Returnable / Non-Refundable Items
The following items are NOT eligible for return, refund, exchange, or replacement under any circumstances (except if received in a defective or damaged condition, or if a wrong product was delivered):
Innerwear, Lingerie & Undergarments
Bras, panties, briefs, boxers, trunks, vests, camisoles, slips, shapewear, thongs, G-strings — strict no-return for hygiene reasons.
Swimwear & Beachwear
Swimsuits, bikinis, swim trunks — non-returnable for hygiene reasons.
Socks, Stockings & Tights
Non-returnable once packaging is opened for hygiene reasons.
Products with Removed Tags
Any garment whose original tags have been removed, cut, or tampered with — no exceptions.
Altered / Tailored Products
Products that have been altered, hemmed, shortened, or modified in any way.
Products Damaged by Customer
Makeup stains, deodorant marks, sweat stains, food stains, cigarette burns, pet damage, etc.
Customised / Personalised Products
Custom embroidery, monogramming, personalisation, or made-to-order items.
Free Gifts & Promotional Items
Items received as free gifts, promotional giveaways, or samples.
Clearance / Final Sale Items
Products marked as "Final Sale," "Non-Returnable," or "No Returns."
Combo Packs / Sets
Individual items from a set cannot be returned separately. The entire set must be returned together.
Products Returned After Window
Return requests raised after the applicable return window has expired will NOT be entertained.
Face Masks & Hygiene Products
Cloth face masks, reusable masks, handkerchiefs — non-returnable for hygiene reasons.
Jewelry & Accessories
Earrings, nose pins, and direct-skin-contact jewelry — non-returnable for hygiene reasons.
Products Priced Below ₹299
Generally non-returnable for change-of-mind reasons.
Valid Reasons for Return / Refund
Manufacturing Defect
The garment received has a manufacturing defect that was present at the time of delivery, such as:
Stitching defects: Uneven stitching, loose threads, open seams, broken stitches, unravelling hems.
Fabric defects: Holes, tears, thin spots, weaving defects, visible yarn knots, fabric pulls.
Zipper/fastener defects: Broken zipper, stuck zipper, non-functional buttons, broken hooks.
Print/embroidery defects: Misaligned prints, smudged prints, incomplete embroidery, loose embroidery threads.
Colour defects: Uneven dyeing, colour patches, dye spots (present upon delivery, not after washing).
What is NOT a manufacturing defect: Minor loose threads (1–2), fabric creases from packaging, slight colour variations, natural fabric characteristics, minor print placement differences, slight pilling on new wool/acrylic garments.
Damaged Product (Transit Damage)
The product arrived in a physically damaged condition due to mishandling during shipping — torn fabric, stains from wet packaging, crushed products, mould/mildew from moisture, missing components.
Important: Transit damage must be reported within 48 hours of delivery with clear photographs showing the damaged product from multiple angles, the packaging condition, and the shipping label.
Wrong Product Received
You received a completely different product than what you ordered — different style, different colour, different brand, or different size (wrong size shipped by us).
You must provide photographs showing the product received, the packaging, and your order confirmation.
Missing Items
One or more items from your order are missing from the delivered package — item missing from a set, missing accessories, extra buttons missing, etc.
Missing item claims must be reported within 48 hours of delivery with photographs of all items received.
Product Significantly Not as Described
The product received is significantly and materially different from the description on our website — fabric composition differs, design elements are missing, style is completely different.
What does NOT qualify: Minor colour variations due to screen differences, slight shade variations, minor print placement differences, fabric texture feeling different than expected, garment looking different on you compared to model.
How to Request a Return / Refund / Exchange
Step 1: Contact Us Within the Return Window
Email: info@fashionkart.store
Phone / WhatsApp: +91-8533877339
Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)
Step 2: Provide Required Information
| Required Information | Details |
|---|---|
| Order ID | Your unique order number |
| Product Name / SKU | The specific product(s) you wish to return/exchange |
| Size & Colour Ordered | The size and colour you originally ordered |
| Size & Colour Received | The size and colour you actually received |
| Date of Delivery | The date the product was delivered |
| Reason for Return | Defective / Damaged / Wrong Product / etc. |
| Detailed Description | A clear explanation of the issue |
| Photographic Evidence | Clear, well-lit photos of the product showing the issue |
| Video Evidence | Recommended for zipper defects, stitching issues, and unboxing proof |
| Preference | Refund / Replacement / Exchange |
| For Exchanges: Desired new size | The new size you'd like |
Step 3: Await Our Response
Our customer support team will review your request and respond within 24–48 business hours.
You will receive a confirmation once your return/exchange request is approved or a detailed explanation if it is rejected.
Step 4: Return the Product
Reverse Pickup: For eligible returns, we may arrange a free reverse pickup from your address (availability depends on your pin code).
Self-Ship: If reverse pickup is not available, you will need to self-ship the product back to us at your own cost.
How to Pack: Place the garment back in its original poly bag/packaging. Ensure all tags are attached. Include all accessories. Use a sturdy outer package. Include a note with your Order ID, name, phone number, and reason for return.
Important: FashionKart is not responsible for return packages that are lost, damaged, or delayed during transit when self-shipped by the customer. Use a reliable courier service with tracking.
Step 5: Product Inspection & Resolution
Once we receive the returned product, our quality check team will inspect it within 3–5 business days.
After inspection, we will process the refund, ship the replacement/exchange, or communicate the inspection outcome.
Refund Processing
Refund Methods & Timelines
| Original Payment Method | Refund Method | Estimated Timeline |
|---|---|---|
| Credit Card | Refund to same card | 7–14 business days |
| Debit Card | Refund to same card | 5–10 business days |
| Net Banking | Refund to same bank account | 5–10 business days |
| UPI | Refund to UPI-linked bank account | 3–7 business days |
| Mobile Wallet | Refund to same wallet | 3–7 business days |
| COD | Bank transfer (NEFT/IMPS) | 7–14 business days |
| EMI | To EMI-linked card/account | 10–21 business days |
Refund Amount Breakdown
| Scenario | Refund Amount |
|---|---|
| Manufacturing Defect | Full product price + original shipping |
| Damaged Product | Full product price + original shipping |
| Wrong Product Received | Full product price + original shipping |
| Wrong Size Shipped by Us | Full product price + original shipping |
| Missing Items | Full price of the missing item(s) |
| Not as Described | Full product price + original shipping |
| Change of Mind | Product price minus return shipping and restocking fee (if applicable). Original shipping non-refundable. |
| Size Doesn't Fit (Exchange preferred) | Product price minus return shipping. Original shipping non-refundable. |
Partial Refunds
Products returned with minor signs of trial/handling that slightly reduce resale value.
Products returned with missing accessories, components, or original packaging.
Products returned for change of mind where a restocking fee applies.
Products where only part of the issue is valid (e.g., in a combo set, only 1 item is defective).
Note: The partial refund amount will be determined by our quality check team. You will be informed of the amount before processing.
Store Credit Option
In lieu of a monetary refund, we may offer you store credit for future purchases.
Store credit is valid for 6 months to 1 year and is non-transferable and non-encashable.
Replacement Policy
If you received a defective, damaged, or wrong product, you may opt for a replacement instead of a refund.
Replacement Eligibility
The original product must meet the return eligibility conditions.
You must raise the replacement request within the applicable return window.
The replacement request must be for the exact same product (same style, colour, and size).
Replacement Availability
Replacements are subject to product and size availability.
If available, a replacement will be shipped within 5–10 business days after we receive and inspect the returned product.
If out of stock, we will offer: wait for restocking, alternative product, exchange for different size/colour, or full refund.
Replacement Shipping
There are no additional shipping charges for replacements caused by our error.
Replacement products are covered by a fresh 7-day return window from delivery.
Note: If a product requires more than 2 replacements for the same or similar issues, we will automatically process a full refund instead.
Size Exchange Policy
We offer a Size Exchange option for eligible products to help you get the right fit.
What is a Size Exchange?
A size exchange allows you to return a garment in one size and receive the same garment in a different size.
Size Exchange Eligibility
| Condition | Eligible? |
|---|---|
| Garment is unused, unworn, unwashed, unaltered, with all tags intact | ✅ Yes |
| Exchange request is within 7 days of delivery | ✅ Yes |
| Same product is available in the desired new size | ✅ Yes |
| Garment has been worn, washed, altered, or tags removed | ❌ No |
| Product is in the non-returnable category | ❌ No |
| Exchange request is after 7 days of delivery | ❌ No |
Size Exchange Shipping Costs
| Reason for Exchange | Who Bears the Shipping Cost? |
|---|---|
| Wrong size shipped by FashionKart | FashionKart bears all shipping costs |
| Customer ordered correct size but it doesn't fit | Customer bears return shipping; re-delivery free |
| Customer ordered wrong size | Customer bears return shipping; re-delivery free |
Size Exchange Limitations
Size exchange is for the same product only (same style, same colour — different size).
Only 1 size exchange is allowed per product per order.
Exchanged products are covered by a fresh 7-day return window from delivery.
We do not offer direct colour exchanges. Return the product and place a new order for the desired colour.
Garment-Specific Return Conditions
T-Shirts, Shirts & Tops
| Condition | Returnable? |
|---|---|
| Manufacturing defect | ✅ Yes |
| Wrong product/size/colour | ✅ Yes |
| Damaged in transit | ✅ Yes |
| Colour faded after washing | ❌ No |
| Shrunk after washing (care instructions not followed) | ❌ No |
| Worn, washed, or tags removed | ❌ No |
| Deodorant/makeup stains from trying on | ❌ No |
Jeans, Trousers & Pants
| Condition | Returnable? |
|---|---|
| Manufacturing defect | ✅ Yes |
| Wrong product/size/colour | ✅ Yes |
| Damaged in transit | ✅ Yes |
| Size doesn't fit (unused, tags intact) | ✅ Exchange available |
| Hemmed, altered, or shortened | ❌ No |
| Worn, washed, or tags removed | ❌ No |
Dresses
| Condition | Returnable? |
|---|---|
| Manufacturing defect | ✅ Yes |
| Wrong product/size/colour | ✅ Yes |
| Damaged in transit | ✅ Yes |
| Doesn't fit / size exchange needed | ✅ Exchange available |
| Worn to an event and returned | ❌ No |
| Makeup, perfume, or deodorant stains | ❌ No |
Kurtas, Kurtis & Ethnic Wear
| Condition | Returnable? |
|---|---|
| Manufacturing defect | ✅ Yes |
| Wrong product/size/colour | ✅ Yes |
| Damaged in transit | ✅ Yes |
| Size exchange needed (unused, tags intact) | ✅ Exchange available |
| Altered, stitched, or modified by tailor | ❌ No |
| Minor embroidery thread variation | ❌ No |
Sarees
| Condition | Returnable? |
|---|---|
| Manufacturing defect | ✅ Yes |
| Wrong product received | ✅ Yes |
| Damaged in transit | ✅ Yes |
| Blouse piece missing | ✅ Yes |
| Saree has been draped, pleated, pinned, or worn | ❌ No |
| Blouse stitched from blouse piece | ❌ No |
| Minor zari/thread pulls in handwoven sarees | ❌ No |
Innerwear, Lingerie & Undergarments
| Condition | Returnable? |
|---|---|
| Manufacturing defect | ✅ Yes |
| Wrong product/size shipped | ✅ Yes |
| Damaged in transit | ✅ Yes |
| Change of mind | ❌ No |
| Opened but unused | ❌ No |
| Size doesn't fit | ❌ No |
Inspection & Quality Check Process
Upon receiving the returned product at our warehouse, our quality check team will conduct a thorough inspection within 3–5 business days.
Inspection Criteria
| Inspection Point | What We Check |
|---|---|
| Tags & Labels | ALL original tags are attached and intact — not removed, cut, or tampered with |
| Garment Condition | No signs of wear, washing, ironing, alteration, or use |
| Odour Check | No perfume, cologne, deodorant, body odour, cigarette smoke, or food odours |
| Stain Check | No makeup, deodorant, sweat, food, ink, or any other stains |
| Physical Integrity | No stretching, pulling, tearing, snagging, or pilling caused by customer |
| Alteration Check | No tailoring, hemming, or modifications |
| Completeness | All accessories and original packaging included |
| Pet Hair/Fibre Check | No pet hair, animal fibres, or foreign fibres |
Inspection Outcomes
| Outcome | Action |
|---|---|
| Return Approved — Full Refund | Full refund processed |
| Return Approved — Replacement | Replacement shipped |
| Return Approved — Size Exchange | New size shipped |
| Return Approved — Partial Refund | Partial refund processed |
| Return Rejected | Product shipped back to customer at customer's cost |
Return Rejection Reasons: Tags missing/removed, garment shows signs of wear (odour, stains, stretching), washed/ironed/altered, stains present, foreign odours, pet hair, missing accessories/components, different product returned, defect could not be verified, or return not authorised.
Return Shipping
Reverse Pickup (Arranged by FashionKart)
For returns due to our error (defective, damaged, wrong, or missing products), we will attempt to arrange a free reverse pickup from your address.
Reverse pickup availability depends on your location/pin code and our logistics partners.
If you miss the scheduled pickup, we will attempt 1 additional pickup.
Self-Ship by Customer
If reverse pickup is not available in your area, or for change-of-mind/size exchange returns, you will need to ship the product back to us at your own cost.
Return Shipping Address: FashionKart, Ground Floor, C/O NIRBHA, C/O M, JAGATPUR MURADG, Near Lakshmi V, MURADGA, Kasba Jana, Auraiya, Uttar Pradesh – 206129, India
Use a reliable courier service with tracking (India Post Speed Post, DTDC, Delhivery, BlueDart, etc.).
Important: FashionKart is not responsible for return packages that are lost, damaged, or delayed during transit when self-shipped by the customer.
For self-shipped returns due to our error, we will reimburse reasonable return shipping costs upon receiving the product and verifying the claim.
Order Cancellation Refunds
Cancellation Before Shipment
You can cancel your order at any time before it is shipped by contacting us.
Prepaid Orders: Full refund (product price + shipping charges) processed within 5–10 business days.
COD Orders: No refund applicable as no payment was made.
Cancellation After Shipment
Once an order has been shipped, it cannot be cancelled.
You may refuse delivery (COD orders — no charges apply; prepaid — refund after deducting return shipping).
Or accept delivery and initiate a return as per the regular return process.
Cancellation by FashionKart
If we cancel your order, a full refund of the amount paid will be processed within 5–10 business days.
Late, Missing, or Incorrect Refunds
If You Haven't Received Your Refund
Check your bank account, credit/debit card statement, UPI app, or wallet balance again.
If you paid via credit card, contact your credit card issuer/bank — refunds may take an additional billing cycle.
If you paid via debit card or net banking, contact your bank with the transaction reference number.
If you paid via UPI, check the linked bank account.
If you haven't received your refund after 15 business days, contact us at info@fashionkart.store with your Order ID, refund confirmation details, and bank statement screenshot.
Incorrect Refund Amount
Contact us immediately at info@fashionkart.store if the refund amount is incorrect.
Grievance Redressal & Escalation
If you are not satisfied with the resolution provided by our customer support team regarding your return/refund request, you may escalate the matter to our Grievance Officer:
Designation: Grievance Officer — FashionKart
Email: info@fashionkart.store
Phone: +91-8533877339
Address: Ground Floor, C/O NIRBHA, C/O M, JAGATPUR MURADG, Near Lakshmi V, MURADGA, Kasba Jana, Auraiya, Uttar Pradesh – 206129, India
GST Registration Number: 09ITAPK6275A1ZN
Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)
The Grievance Officer shall acknowledge your complaint within 48 hours and endeavour to resolve it within 30 days from the date of receipt.
If you are still not satisfied, you may approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, or the National Consumer Helpline at 1800-11-4000 or www.consumerhelpline.gov.in.
Special Circumstances
Festival/Sale Period Returns
During major sale events, return/refund processing times may be slightly longer due to high order volumes.
Bulk Orders
For bulk orders (large quantities), special return terms may apply. Please contact us before placing a bulk order.
Gifted Items
If you received a product as a gift, you will need the Order ID or proof of purchase.
Refunds for gifted items will be processed to the original payment method or as store credit to the gift recipient.
Products Purchased During Promotions/Discounts
The refund amount will be the actual amount paid (after discount), not the original MRP.
If a free gift was included, it must be returned along with the main product.
Seasonal Items
Certain seasonal items may have limited exchange options if the product is no longer in active inventory. Refunds will be offered if exchange is not possible.
Abuse of Return/Refund Policy
FashionKart reserves the right to monitor return patterns and identify potential abuse or misuse of this Refund Policy.
Examples of Abuse
- Wardrobing / Wear-and-Return Fraud: Wearing a garment to an event and returning it as "unused."
- Filing false or exaggerated claims of defective/damaged/wrong products.
- Returning used, worn, washed, or stained products as "unused."
- Returning a different or cheaper garment than what was originally shipped.
- Repeatedly ordering and returning products without genuine intent to keep them.
- Removing tags, wearing the garment, and then reattaching tags before returning.
- Making false "not received" claims for orders that were delivered.
- Filing chargebacks or payment disputes without first contacting us.
Consequences of Abuse
- Reject the return/refund request.
- Restrict or disable return privileges for your account.
- Suspend or permanently terminate your account.
- Disable Cash on Delivery for your account.
- Blacklist your name, address, phone number, and email.
- Pursue legal action to recover losses and seek damages.
- Report fraudulent activity to law enforcement authorities.
Tips for a Smooth Return Experience
- ✅ Always check the Size Chart before ordering — this is the #1 way to avoid size-related returns.
- ✅ Read the product description carefully — pay attention to fabric, fit type, length, and style details.
- ✅ Keep all tags attached until you're 100% sure you want to keep the garment.
- ✅ Try on garments carefully — over your undergarments, in a clean environment, without makeup or deodorant on the garment.
- ✅ Keep the original packaging until you've decided to keep the product.
- ✅ Report issues immediately — the sooner you contact us, the faster we can resolve the issue.
- ✅ Take unboxing videos — this protects you in case of damaged or wrong products.
- ✅ Provide clear photos — well-lit, focused photos of the issue help us verify and approve your claim faster.
- ✅ Be honest and detailed in your return request — accurate information helps us process your request faster.
Contact Us
For any questions, concerns, or requests regarding returns, refunds, exchanges, replacements, or this Policy, please contact us:
FashionKart
Email: info@fashionkart.store
Phone / WhatsApp: +91-8533877339
Address: Ground Floor, C/O NIRBHA, C/O M, JAGATPUR MURADG, Near Lakshmi V, MURADGA, Kasba Jana, Auraiya, Uttar Pradesh – 206129, India
GST Registration Number: 09ITAPK6275A1ZN
Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)
Last updated: August 2026